Legal

Terms of Service

Last updated: May 2026

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of www.sintoralabs.com (the "Website") operated by Sintora Labs ("we", "our", "us"), based in Tallinn, Estonia.

The Website is informational. It is not an offer to enter into a contract. Any commercial engagement between us is governed by a separate written services agreement, statement of work, proposal, or order form ("Service Agreement"). In the event of conflict between these Terms and a Service Agreement, the Service Agreement prevails for that engagement.

2. Acceptance

By accessing the Website you confirm that you understand and accept these Terms. If you do not agree, please do not use the Website.

3. Who the Website Is For

Our services are aimed primarily at businesses, organisations, and professionals (B2B). Information presented on the Website — including any indicative pricing, packages, timelines, or feature descriptions — is illustrative and subject to change. Final commercial terms are agreed in writing on a case-by-case basis.

If you are a consumer (a natural person acting outside the course of trade or business), additional rights may apply to you under EU consumer-protection law, including the right to withdraw from a distance services contract within 14 days under Directive 2011/83/EU. If you wish to engage us as a consumer, please contact us so we can confirm the applicable terms before any work begins.

4. Acceptable Use

When using the Website you agree not to:

  • Probe, scan, attack, or otherwise interfere with the Website or its infrastructure;
  • Submit false, misleading, or unlawful information through forms or any other input;
  • Attempt to bypass anti-bot protection or rate limits;
  • Scrape, harvest or otherwise systematically extract content for purposes that conflict with applicable law or our reasonable interests;
  • Use the Website in violation of any applicable law, sanctions regime, or third-party rights.

5. Intellectual Property — the Website

The Website and its content (excluding third-party trademarks and clearly attributed material) are owned by us or our licensors and are protected by copyright, trademark, and other laws. You may view and reasonably use Website content for non-commercial, informational purposes. You may not copy, modify, distribute, sell, or use the content for any other purpose without our prior written consent.

6. Intellectual Property — Engagements

Ownership of work products created in the course of an engagement is governed by the relevant Service Agreement. As a default position, and unless otherwise agreed in writing:

  • Materials you provide to us remain yours;
  • Custom deliverables created specifically for the engagement transfer to you upon full payment;
  • Our pre-existing tools, frameworks, methodologies, internal libraries, and know-how remain ours, with a non-exclusive licence to you to the extent embedded in the deliverables.

7. Confidentiality

We routinely work under non-disclosure agreements (NDAs) and treat client information with appropriate confidentiality. Both parties typically undertake to keep proprietary or sensitive information confidential, with carve-outs for information already public, independently developed, or required to be disclosed by law.

8. Fees and Invoicing

Fees, deliverables, milestones, and payment terms are defined in each Service Agreement. Unless otherwise agreed in writing:

  • Invoices are due within 14 days of receipt;
  • Overdue amounts may attract statutory interest in line with applicable law;
  • We may suspend services for accounts that remain materially overdue.

Any pricing shown on the Website is indicative. Actual quotations are issued in writing after we understand your scope.

9. Service Levels and Disclaimers

We perform services with the professional skill and care reasonably expected of an experienced technology partner. Subject to mandatory law, the Website and any informational content are provided on an "as is" and "as available" basis, without further warranties, express or implied.

Any specific service-level commitments (response times, availability, etc.) apply only when explicitly agreed in a Service Agreement. Generic statements on the Website (for example "fast prototypes", "production-ready", or indicative timelines) are aspirational descriptions of our approach, not binding warranties.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, business interruption or loss of data;
  • Our aggregate liability arising out of or related to the Website, in any form of action, is limited to EUR 100;
  • For paid engagements under a Service Agreement, our liability is limited as set out in that agreement.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (e.g. for gross negligence, wilful misconduct, or death or personal injury caused by negligence).

11. Force Majeure

Neither party is liable for delay or failure to perform caused by circumstances beyond reasonable control, including natural disasters, public emergencies, war, terrorism, military or governmental action, large-scale cyber-attacks, infrastructure or cloud-provider outages, or labour disturbances. The affected party will notify the other party as soon as reasonably possible.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates the most recent revision. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Dispute Resolution

The parties will first attempt to resolve any dispute through good-faith negotiation. If that fails within 30 days of written notice, the dispute will be submitted to the exclusive jurisdiction of the courts of Estonia, with Harju County Court (Harju Maakohus) as the court of first instance, unless otherwise agreed in a Service Agreement (which may provide for arbitration or another forum).

Consumers in the European Union may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect, and the unenforceable provision will be replaced by an enforceable provision that comes closest to the original intent.

16. Contact

For questions about these Terms please write to legal@sintoralabs.com or by post to Narva mnt 7-636, 10117 Tallinn, Estonia.